Retail Solutions
Your one-stop shop for all digital retail solutions across every touchpoint of the travel journey and beyond.
Elevating retail — from takeoff to landing
Keep your store open beyond the cabin limits, engaging passengers at every stage of their travel journey while optimizing crew efficiency and maximizing revenue.
Our 360° open-platform retail solution extends your store’s reach — before departure, in-flight, and even after arrival, creating limitless opportunities for passengers to shop and spend. With seamless integrations, unmatched flexibility, and cutting-edge technology, you can go beyond food and beverage to unlock new revenue streams.
Passenger applications
Deliver a seamless shopping experience — anytime, anywhere. Whether through the seatback system or personal devices, empower passengers to browse and purchase on their terms, all while maximizing spend per head.
eCommerce platform
Engage passengers before, during, and even after the flight with our eCommerce solution, your airline’s digital storefront. Passengers can conveniently purchase everything they need for their travel — from duty-free items and exclusive travel essentials to destination special offers — whenever they choose.
Our platform is designed for seamless integrations and unparalleled flexibility, connecting effortlessly with your existing systems to deliver a true eCommerce experience with smooth, hassle-free transactions. Passengers can shop from the comfort of their homes, onboard, or even after arrival, while our crew applications ensure an intuitive and efficient process for your airline staff.
Key features
Smart demand forecasting
Reduce shortages and overstock with pre-ordering solutions by aligning inventory with actual demand and passenger preferences.
Personalized experience
Tailored offers, reminders, and notifications sent directly to passengers’ inboxes, enhancing engagement and satisfaction.
Customizable platform
User-friendly interface adaptable to your brand and inventory needs, offering a flexible and seamless shopping experience.
Global eCommerce
Supports multiple currencies, languages, and payment methods, including loyalty points or miles, and digital wallets.
Dynamic product catalogue
Wide selection of in-flight meals, exclusive merchandise, and partner products customized by flight, route, and real-time inventory.
Seamless integrations
Powerful integrations with airline booking systems, apps, and third-party platforms, unlocking new revenue streams.
In-seat order
Allow passengers to browse and shop seamlessly throughout the flight, eliminating trolley congestion and delays in the aisle.
With our in-seat ordering solution, passengers can purchase food, beverages, duty-free, and boutique items directly from their seatback screen or personal device — no waiting, no hassle. Orders are instantly sent to the crew application, ensuring efficient, timely delivery to the passenger’s seat. Crew members have full control to enable or disable in-seat ordering at any time, managing service flow onboard.
Next-generation solution
Our innovative Bluetooth-powered solution eliminates the need for an onboard server, solving traditional system limitations. This scalable technology enhances operational efficiency while delivering a reliable, faster in-seat ordering service — keeping both passengers and crew satisfied.
Key features
Quick installation
Rapid and hassle-free installation with Bluetooth-powered technology — no onboard server required. Get up and running in as little as one day.
Personalized offers
Customized product offerings based on passenger preferences, flight details, live inventory, and dynamic pricing strategies.
User-friendly interface
Easy-to-use interface designed for passenger’s effortless adoption without support from the crew, ensuring a smooth experience.
Multiple payment options
Flexible payment processing, allowing passengers to pay through crew-handled EPOS devices or via the in-seat onboard platform with Wi-Fi connectivity.
Real-time inventory
Seamless connection between the passenger application and electronic point-of-sale (EPOS) systems for live inventory updates.
Powerful integrations
Intuitive and robust integrations with airline passenger systems, offering personalized menus, promotions, and more.
Crew and payment solutions
Empower your crew with advanced, all-in-one applications for real-time inventory and onboard sales management, enabling them to focus on what they know best — passenger service and safety.
Crew applications
Shift onboard retail to our all-in-one sales and inventory management system and drive operational efficiency. Our intuitive crew applications allow crew members to manage orders, process payments, track inventory, and reconcile sales — before, during, and after the flight.
By streamlining sales transaction processes and providing real-time insights, your crew can focus on delivering exceptional service while improving operational efficiency both in-flight and on the ground.
Key features
Agnostic integration
Fully agnostic solution that works with any iOS or Android device to meet your specific system and technical needs.
User-friendly interface
Easy-to-use EPOS screens featuring detailed product information and images for effortless adoption without training.
Multiple payment providers
Flexible integration with any of our reliable payment providers — or the provider of your choice.
Technical support
Dedicated team of technical and support specialists available at your fingertips for uninterrupted operations.
Real-time inventory
Seamless connection between electronic point-of-sale (EPOS) systems and the passenger application for live inventory management.
Enhanced crew productivity
Streamlined sales workflows allowing crew members to focus on passenger service and safety.
Payment solutions
Partner with the world’s leading in-flight retailer to unlock new revenue streams through seamless, secure transactions across all retail touchpoints.
Our advanced electronic point-of-sale (EPOS) and inventory management systems offer a variety of payment options while ensuring rigorous transaction security and compliance. With real-time processing capabilities and support for multiple payment methods, we make it easy for passengers to complete purchases quickly and securely, enhancing their overall travel experience. Advanced security measures minimize fraud and declines, safeguarding your revenue and building trust with your customers.
Key features
Turn-key solutions
A complete, end-to-end payment solution, covering gateway, processing, and acquiring.
AI-powered payment reprocessing
Advanced reprocessing schemes across multiple payment methods for up to 60 days after, minimizing fraud and declines.
Advanced security compliance
PCI Compliance Level 1, ensuring the highest level of security for all payment transactions.
Real-time payments
Supports both offline and advanced online payment processing enabled by onboard Wi-Fi connectivity.
Multiple payment methods
Supports a variety of common payment methods including Google Wallet and Apple Pay.
Refund options
Comprehensive refund management capabilities, including the option to process refunds to the original form of payment (FOP).
Management system
Unlock the full potential of your retail and catering operations with an intuitive, data-driven back-office management system.
Back-office
Simplify your operations with our centralized platform that helps you manage every aspect of your onboard retail program — all in one place.
Our back-office solution enables seamless management of transactions, promotions, inventory, crew commissions, data analytics, and more. With real-time insights, your team can optimize catering logistics, reduce process inefficiencies, and make data-backed decisions that drive revenue and operational excellence.
Key features
Intuitive interface
Easy-to-use interface with customizable dashboards tailored to your operational needs and workflows.
Reliable system
Robust global hosting on the Amazon Web Services (AWS) platform with over 99% uptime.
Product management
Flexible menus, pricing, and promotions management based on flight schedules, routes, and passenger data.
System integrations
Open API platform capable of seamless integrations with airline and partner systems.
Actionable insights
Real-time access to sales trends, passenger purchasing behaviour, and popular items, all from a centralized platform.
Future-proof system
SaaS (Software as a Service) cloud-based solution delivering continuous improvements without manual or onsite maintenance.
Content monetization
Our 360° open-platform retail solution enables new monetization models, helping airlines maximize revenue at every stage of the travel journey.
Booking flow integrations
Seamlessly integrate product offerings directly into your booking flow. Passengers can purchase as bundled fare options, ancillary add-ons, or within the “Manage my booking” or check-in channels.
Onboard cross-selling
Increase spend per head by bundling retail, entertainment, and onboard connectivity services. Introduce subscription and pay-per-view models for a frictionless, high-engagement experience throughout the flight.
Destination experiences
Extend revenue streams beyond the flight with personalized passenger recommendations and exclusive offers at their destination, such as tours, local experiences, and premium travel services.
Advertising opportunities
Monetize every digital touchpoint with microsites, video rolls, sliders, and banner ads. Drive maximum engagement for your partners while boosting your bottom line by integrating comprehensive advertising strategies.
Loyalty programs
Seamlessly integrate with your airline’s loyalty program. Enable passengers to earn and redeem points or miles for Wi-Fi, premium content, retail purchases, and more, enhancing their loyalty experience.
Did you know?
Immfly has a strategic partnership with GateRetail, a GateGroup member, leveraging decades of industry expertise in designing, implementing, and managing in-flight retail programs for airlines worldwide.
Immfly solutions
Transform your airline's digital landscape with Immfly solutions — your one-stop shop for fully integrated connectivity, retail, and entertainment solutions.
In partnership with top industry leaders, we offer robust solutions that enable seamless integrations, drive revenue generation, boost customer engagement, and deliver operational savings. Experience a 360° immersive digital onboard ecosystem that sets your airline apart.
